ASD is Focused on Providing the Best service to the customer and will make sure that the System is up for 7 X 24 Below are the Key focused service points : - 1: Dedicated Online person for service for a set of Customers 2: Official visit of management once in 3 months for interaction and understanding the system 3: Technical Person will be dedicated to understand technical requirement who can explain the software guy in terms of lesser understanding of requirement